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FAQ

Frequently Ask Questions

Here You’ll Find The Most Frequently Asked Questions And Details About Our Products, Shipping, Payment, Delivery And Returns. 

Buying on WeShop

Once order is placed, we will send you a confirmation email to confirm your order.

Immediately your order is shipped, will send you another email to inform you when your order would be delivered. We would as well send you the link to track your order.

More so, you can track the status of your order from your account page on weshop.com.ng at the order history section.

Yes you can, provided the order has not been shipped by the seller. Once the order is prepared for shipping or delivered, then you cannot change it.

If you would like to change your order, contact our support team.

Shipping

Presently, there are two methods for paying for products on WeShop. WeShop accept online payments and as well do payment on delivery.

How do you explain a merchant account?

A merchant account is where seller’s money goes after customers’ payments has been processed.

When a buyer buys and pays for a product online, the money is deposited into the seller’s merchant account.

Currently, we only support Nigeria Naira (NGN)

Returns

If wrong product is shipped to you, you can request for exchange. What you should do is forward the product in question to seller. After seller might have confirmed that the product is damaged or compromised, seller would approve your request, and re-sends new product.

More so, you can track the status of your order from your account page on weshop.com.ng at the order history section.

Request for return can be made after obtaining product and find out that it is flawed. Send the product to seller. After the seller might have confirmed the defect and approved your request for return, your payment would be refunded.

Returns and exchanges are not available for e-voucher products, mobile top-up products.

Yes we do. However, under the following conditions:

– You must have bought the item from our online marketplace
– You shouldn’t have used the item in any way
– The return or exchange request is made within the period of 25 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return or exchange, please contact our support.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Do you offer free returns?

Yes, if it is within the same state or local area. But if it is outside your state or local area, it becomes the responsibility of the buyer.

Feel free to contact us for more details.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Do you offer free returns?

Yes, if it is within the same state or local area. But if it is outside your state or local area, it becomes the responsibility of the buyer.

Feel free to contact us for more details.

Returns are processed within 14 days of receiving the package from the seller.

Once the seller/supplier receives your item, it will be inspected and notify you that your return item is received. We will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card.

You will receive the credit within a certain amount of days.

Payment on WeShop

Currently, we allow shipping within Nigeria.

For shipping outside of Nigeria, please reach out to our support t

Once your order is placed, a confirmation email will be sent to you to track the status of your order.

Sellers are the one responsible for the delivery of the products.

Shipping costs are determined by the seller. More so, it is location dependent. The shipping cost for each product will be seen at the cart page.

It depends on your location and where the product is shipped from.

Order Cancellation

Order cancellation should be made as soon as possible. If they are made more than 48 hours before the requested delivery date, there is a 50% cancellation fee of the total purchase price.
No you can’t.
 
There would be no cancellation or refund policy for all food items after the order has been confirmed or shipped.

Other Questions

Yes we do.

We offer a referral program to appreciate our customers for referring their friends and family to shop from us.

To join our referrer program and refer someone, first, you need to have an account on our online store. After creating your account, you can visit your profile page to get your referral link. You can as well visit our referrer page HERE for more information.

Whenever any of your friends place their first order using your referral link, they would enjoy a %10 discount. In return you would be credited %20 too for helping us refer your friends.

For terms and conditions, please visit our referral program terms & conditions page HERE.

 

Presently, we do not have any physical stores under our brand name.

We make it compulsory for our sellers to make sure that product sold through our online store are free of defect. However, any return or exchange request resulting from a defective item would be considered under the following conditions:

– You must have bought the item from our online marketplace
– You shouldn’t have used the item in any way
– The return or exchange request is made within the period of 25 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return or exchange, please contact our support.

Chat with an Agent

For any questions not on the list, click on the above agent icon to chat with an agent.

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